Rooms Division
The first aim of the rooms division is to make sure guests are satisfied — and their expectations exceeded — from the moment they book until the moment they leave.
We set up a way of working with goals and strategies tailored to each business and brand, applied across every area of the department:
- Reservations
- Front / Back Office
- Concierge / Guest Relations / Customer Care
- Butlers
- Housekeeping
- Laundry
SOPs – Standard Operating Procedures
Grounded in the art of fine service and a drive for excellence, we develop a solid, tailor-made set of Rooms Division service standards that keep service consistent and turn every stay into a unique, memorable experience.
We create and develop SOP manuals and, where needed, design the matching In Room and On Job training schedules for every department taking part in the process.
Food & Beverage
A hotel’s image is closely tied to the quality of service in its restaurants and bars. That is why Empower You brings innovative training and development methods that can make the difference in how you run your teams and outlets:
- Restaurants
- Bars & Lounges
- Room Service
- Banqueting
- Kitchen
- Pastry
SOPs – Standard Operating Procedures
Grounded in the art of fine service and a drive for excellence, we develop a solid, tailor-made set of F&B service standards that keep service consistent and turn every stay into a unique, memorable experience.
We create and develop SOP manuals and, where needed, design the matching In Room and On Job training schedules for every department taking part in the process.
People Development
Human Resources play a central role in any organisation: they make sure the people chosen have the skills and attitude each operational area needs. An organisational culture built on a spirit of service and commitment, mutual respect and a sense of belonging can root an exciting, convincing vision of the future that everyone wants to be part of.
Empower You’s commitment is to be the link in talent management and people development, in the following areas:
- Organisational diagnosis and climate
- Job descriptions
- Recruitment and selection (including the EVP – Employee Value Proposition method)
- Onboarding programmes for new team members
- KPI development – Key Performance Indicators
- Performance reviews
- Compensation and benefits
- Individual and team development programmes – Coaching & Mentoring
- A skills-acceleration “incubator” – Human Capital Development Programmes
- Online training and webinars for hospitality and restaurants
Get in touch — together we’ll lay the foundations and build new dynamics for your business and your team.