The highest reward for a person’s toil is not what they get for it, but what they become by it.
We don’t know what the future holds, but we do know the way forward: training professionals with tools that help them adapt to change, give them vision and point them towards solving problems.
Training in New Approaches to Change
We develop training and development tools and strategies that become the foundations of success for companies and their teams — changing habits and building skills.
For every business area
- Transformational Leadership – From Inspiration to Influence12h
- Design Thinking – From Strategy to People10h
- Emotional Intelligence in Times of Change10h
- Storytelling for Leaders – The Impact on Corporate Life6h
- Talent Management – The New Professionals of the Future6h
- Team Empowerment – The Power of Motivation6h
- Brand Engagement – Feel the Brand, Be the Ambassador6h
Exclusively for hospitality and restaurants
Service Excellence – In Room & On the Job
- Luxury Hospitality Service Standards (SOPs)12h
- Grooming, Attitude and Drive for Excellence8h
- A Passion for Service
- Housekeeping (Rooms)8h
- Butler Service8h
- Front of the House (Reception and Concierge/Guest Relations)6h
- F&B Service (Kitchen, Restaurant and Bar)6h
Every course includes
- Format
- In person or online
- Hours
- Adjusted to the format
- Certificate of attendance
- For every module
- Toolkit
- With the exercises and tools developed during the sessions (where applicable)
Human Capital Development Programmes
Strategic goals of the programmes
- Align teams with today’s new approaches and market trends, focusing on how talent is built and managed.
- The Leader Coach and Job Coach roles identify each team member’s skills and interests, so that ongoing training programmes can be developed — improving performance and satisfaction across the organisation.
- Follow teams on the ground to make sure resources are managed well, reducing the impact of threats and errors on operations.
- Build awareness of a culture of continuous learning, to reduce resistance to change and to new paradigms.
What the programmes bring
For team members
- Greater job satisfaction
- More self-motivation
- More adaptability when change needs managing
For the organisation
- Higher productivity and effectiveness
- Resources used better and more fully
- Better financial results and lower turnover
For customers
- Consistently excellent service
- Expectations met according to their needs
S.M.A.R.T. Training Program
Meet our two Human Capital Development Programmes. Empower You thinks of you, for you!
Executive Coaching Programme
“Leadership for Change”
Building transformational leadership skills:
- Setting direction
- Mobilising personal commitment
- Boosting organisational capability
- Managing priorities, targets and key projects
- Handling conflict and negotiation
- Planning strategic and operational challenges
- Improving communication within and between teams
- Strengthening the interdependence of managers and supervisors
- Building enthusiasm around the challenge of change
- Promoting work–life balance
Job Coach Programme
“Be a Job Coach, Be the Change.”
Building skills in on-the-job training:
- How to create an environment of continuous learning
- How to work with mixed groups
- How to design training programmes and content
- How to lead a training session
- Presentation techniques
- Questioning techniques
- How to close a session
- Assessment
- Feedback
We’re also your training “tailor”!
Beyond the topics and modules above, we can always follow your needs and design a training and development plan made for your business and your team.
Dare to think “out of the box” — we’ll programme the “act out of the box”!
Shall we shape the future of your talent? Get in touch!